Flight Ticketing Executive - Booker

- Receive requests and feedback from customers via phone, email, or other online chat channels,... about the company's services.

- Consulting, quotes, ticket conditions, airline regulations, Visa, Tour, Hotel, car, train,… for customers.

- Making reservations and issuing air tickets through online platforms. Follow up bookings, process and support online ticket bookings.

- Handle customer requests related to booking & support services such as: reschedule requests, refund requests, add-on requests, check-in online, meal reservation, luggage, other related booking, Visa, Tour, Hotel, ect.

- Learn and operate a computerized reservations system.

- Complete daily reports and other assigned duties. Manage assigned customer list.

- Diploma’s degree in business administration, English, tourism, culture, hotel management,…

- At least 06 months as a Booker or experience in Travel/ Visa/ Hotel/ Tour... is a plus.

- Proficient of Airline Reservations: GDS (Galileo, Abacus, Amadeus, Sabre,...), Platform Portals (IAG, Tripstack, Farelogix, Travelport, Agentconectbiz, ....) and the LCC web/app.

- Strong understanding of passport and visa processing, Tour, booking hotel,...

- Quick learner, willing to practice and be trained.

- Being patient, attentive to detail, and responsible. Calmness, ability to find solutions, even when busy and/or under stress.

- Strong communication skills – verbal, written and active listening. Fluency in English and Vietnamese.

- Customer service experience is preferred but not required.

- Computer literacy with fast and accurate data entry skills, attention to detail.

- Salary: Range (8M-15M) + Bonus (Depending on capacity)

- Full benefits according to regulations (Social Insurance, Health Insurance, Holidays, Lunar New Year, ....)

- Supplied with full working equipment.

- Probation from 1-2 months (Depending on capacity)

- Bonus for diligence, 13th month salary,...