Customer Support Officer tại Công Ty Crossian Vietnam

Mô tả công việc

Answer and address a high volume of incoming email or chat inquiries related to product issues, sales policies, and order status in a professional and courteous manner
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
Identify and escalate issues to higher-level management when necessary
Collaborate with the sales and fulfillment teams to inform customers of delayed supplies or issues hindering on-time fulfillment and suggest item substitutions when necessary
Adhere to performance metrics to meet service level expectations and assigned KPIs
Participate in constructive quality feedback sessions with managers to enhance performance

Bachelor Degree or Equivalent
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
Have at least 1 year of experience in customer service support; preference given to candidates from customer-facing sectors or with experience in a start-up environment
Have sought knowledge of customer service practices and principles
Customer relationship management experience is strongly desired
Experience with support applications like Freshdesk, Zendesk, Teamsupport is nice to have
Ability to handle the stressful situation and establish rapport with the client
Ability to present yourself and the company in a professional manner
Work Hours: shift time, 44 hours per week

Competitive salary
Full salary during probation
12 days work-from-home & 12 days of paid annual leave
Global health insurance package for yourself and annual health checkup
Guaranteed 13th month salary
Quarterly bonus & Year-end bonus as part of our profit sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to Company's Policy and Vietnam Labor Laws