Customer Service Engineer

Review issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

Resolve or escalate multiple and varied customer issues. Documents technical work and research.

Analyze problems and develops solutions for customer needs using log analysis and other proprietary tools.

Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Attend readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement

Provide feedback to improve products to more senior engineers or technical advisors.

Identified potential defects and escalates to more senior engineers to resolve.

Use automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

Follow processes provided by the business.

Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems

Good in communication, keep clear communication with stakeholders

Good in team collaboration

being able to adjust to new conditions.

Ability to multitask, organize, and prioritize work

Good verbal and written communication in English is required

Skills in negotiating requirements and priorities with stakeholders.

Commitment to ongoing learning and staying updated with industry trends and emerging tools.

General standards

Salary at 100% during the probationary period

90% contribution of the gross salary to social insurance

An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance

20 days leave (12 days of annual leave and 8 days of sick leave)

Training will be offered

Full working equipment will be provided Annual Health Checkup

Activities: Birthday party, Employee engagement activities.