CHUYÊN VIÊN IT (IT HELPDESK)

·         Directly handle and resolve support requests from internal users.

·         Setup, install, configure, troubleshooting and ongoing usability of user computers.

·         Analyze the issues, propose solutions, and implement them. Main areas of support include servers, PCs, LAN, WAN, Wireless, printers, scanners, projectors, fixed telephones, VOIP and other IT devices.

·         Maintain, backup, and upgrade IT infrastructure and user stations as per requests from the Regional IT team.

·         Undertake additional technical tasks assigned by the Management.

·         Ensure compliance with Global and Regional IT guidelines, including monitoring and guiding staff in adherence to Regional IT Policy and Data Policy.

·         Manage IT company assets.

·         Coordinate device procurement processes, including vendor liaison, proposal preparation, manager approvals, order placement, quality assurance, and documentation.

·         Collaborate with ISPs to monitor network performance, ensuring the smooth and stable operation of company systems.

·         Provide guidance to staff on utilizing computers and software in the workplace.

·         Report to Local CEO, IT Director APAC, and CIO APAC.

Desired Skills and Experience

·         Bachelor’s degree with major in Networking and IT Systems.

·         Proven experience working with networks and IT helpdesk.

o   Linux system

o   Mac OS system

o   Windows system

·         Knowledge of LAN topologies and architectures.

·         Good English in writing and speaking.

·         Good problem-solving and customer-oriented mindset.

·         High ownership working environment: You will take full responsibility and control of your missions contributing to the team's success.

·         Annual performance review & bonus: recognize your efforts and identify development/ improvement needs.

·         Clear career path: define your career development with long-term vision.

·         Be secured in your mind with employee’s care: private healthcare insurance package, medical check-up, support allowance...

·         Great-place-to-work activities (company trip, sport clubs...): enhance teamwork spirit and facilitate your work-life harmony.

 To apply for this position, please send your updated CV (French or English) with an attached professional photo to email