Admission Officer ILA Mac Dinh Chi

• Monitor class opening schedule and re-sales target on a weekly basis
• Consult next courses for current parents and the students
• Handle payments on system and hand over cash balance to ACC/TTO
• Handle class closure with certìicates and POS
• Conduct other tasks to achieve re-sales targets
• Handle customer care activities at centres, handle feedbacks and complaints from the customers
• Handle customer care process using phone based on guidelines
• Prepare class material for teachers and TAs
• Prepare for opening class and classroom management
• Prepare certificates for finished classes
• Deliver material and POS to students
• Room arrangement and change room as requested
• Monitor, maintenance at the centre to ensure smooth operation and safety
• Forecast and order material, POS
• Manage and make sure the stock in good condition and well-arranged
• Conduct inventory checking and prepare monthly report and input in database
• Conduct other tasks assigned by OS/CM.

Skill Requirements

• Basic communication in both English and Vietnamese.
• Work in shifts.

Required Experience

• Experience working in customer service or telesales is a plus.

Required Education and qualifications

• College graduates and above qualifications are preferred. 

• Income is based on actual sales including: Base salary + monthly KPI bonus
• Insurances fully provided including Social Insurance, Health insurance and Unemployment Insurance.
• Private insurance as well as a yearly health check-up will be provided for official staff
• Discount up to 90% on English tuition fees for staff and close relatives
• Regular training, as well as participation in various special programs and courses offered by the headquarters. 
• Opportunities for advancement and transfer to a variety of different roles.